Last updated: November 10, 2026
National Star Roofing Inc. is a family-run roofing company based in Calgary, Alberta. We serve Calgary and the surrounding communities, including Airdrie, Chestermere, Okotoks, Bearspaw and Cochrane, and we take on projects across Alberta, including Medicine Hat.
This policy explains what personal information we collect, why we collect it, how we protect it, and what your rights are. It covers our website at https://nationalstarroofing.ca and the information we collect when we quote, build, repair or warranty a roof for you.
We keep it simple. No ifs or buts.
The law that applies
We are an Alberta business, so we follow Alberta’s Personal Information Protection Act (PIPA). Where personal information crosses a provincial or national border, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) also applies. Any marketing email or text we send follows Canada’s Anti-Spam Legislation (CASL).
Our privacy officer
The owner of National Star Roofing Inc. acts as our privacy officer and is responsible for how we handle your information. You can reach them at the contact details at the bottom of this page.
What we collect
We only collect what we need to do the job. Depending on how you deal with us, that can include:
- Contact details: your name, mailing address, email address and phone number.
- Property details: the address of the property, roof measurements, photos of your roof and attic, and notes from our site visit.
- Project details: the materials you chose, your estimate, the contract, invoices, payment records and the manufacturer’s warranty we activate for you.
- Insurance details: if your project is an insurance claim, your claim number, adjuster contact and the documents needed to process it.
- Warranty details: records of any leak or warranty claim, including photos and repair notes. Because our labour warranty lasts 20 years and transfers to a new owner, we keep these records for the life of the warranty.
- Website data: standard server logs with your IP address, browser type, the pages you visit and the date and time. These logs are not linked to your name.
We do not ask you to create an account on our website. We do not collect payment card numbers through the website.
How we collect it
Most of what we collect comes directly from you: when you call, email, request an estimate, sign a contract, or make a warranty claim. During a site visit we take measurements and photos of your roof. If you are a new owner of a home we roofed, we may receive your details from the seller or their realtor so your warranty transfers properly.
Why we use it
We use your personal information to:
- Prepare your free estimate and answer your questions.
- Schedule and complete your roofing project.
- Order materials and activate the manufacturer’s warranty in your name.
- Invoice you and process your payment.
- Coordinate with your insurer when the project is an insurance claim.
- Honour our labour warranty and respond to any claim.
- Reply to your reviews and feedback.
- Keep our records as Alberta business and tax laws require.
With your consent, we may also send you occasional updates or offers by email. You can unsubscribe at any time using the link in the message or by contacting us.
We do not sell, rent or trade your personal information. Ever.
Who we share it with
We share your information only when it is needed to complete your project or run our business:
- Material manufacturers, such as Owens Corning, Malarkey and IKO, to register your product warranty.
- Your insurance company and adjuster, when the project is an insurance claim.
- Our service providers, such as our website host, email provider, accounting software and payment processor. They may only use your information to provide their service to us.
- Authorities, when the law requires it.
Some of our service providers store data outside Alberta or Canada, such as in the United States. Where that happens, we choose providers with strong security practices, and your information may be subject to the laws of that country.
Cookies and third-party tools
Our website uses only the cookies needed to work. We do not run advertising networks.
Two embedded services on our site set their own cookies: Google Maps, which shows our location on the contact page, and YouTube, which plays videos in some of our guides. We may also use an analytics tool such as Google Analytics to understand how visitors use the site. These services have their own privacy policies, and you can block their cookies in your browser settings.
How we protect it
We keep paper records locked at our Calgary office and digital records on password-protected systems with limited access. Only the family members who need your information to do your job can see it. If we ever have a privacy breach that creates a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta, as PIPA requires.
How long we keep it
We keep project and warranty records for the full length of our 20-year labour warranty, plus any period required by Alberta and federal tax law. Estimates that do not turn into a project are kept for up to two years in case you come back to us. Website server logs are kept for a short period for security purposes and then deleted.
Your rights
Under Alberta’s PIPA you have the right to:
- Access the personal information we hold about you.
- Correct anything that is inaccurate or incomplete.
- Withdraw consent to marketing messages at any time.
- Ask questions about how we handle your information.
To make a request, contact our privacy officer using the details below. We will respond within 45 days, as PIPA allows. We do not charge for marketing opt-outs or corrections. If we need to charge a fee for an access request, we will tell you the amount before we proceed.
If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.ab.ca or 1-888-878-4044.
Children
Our services are for property owners and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us their information, contact us and we will remove it.
Changes to this policy
When we update this policy we will post the new version here and change the date at the top. Continued use of our website or services after a change means you accept the updated policy.
Contact us
National Star Roofing Inc.
Attention: Privacy Officer
3602 21 Ave SW, Calgary, AB T3E 0H6
(403) 477-7712
info [at] nationalstarroofing.ca
Hours: Open 24 hours
https://nationalstarroofing.ca/contact-us/